Return & Warranty Policy

Returns & Warranty

RETURN POLICY

Please read them carefully. have a 30-day return window.

Hand-made glasses are subject to a 20% restocking fee.
Refunds will be processed within 1–3 business days to the original payment method. Restocking fees must be paid before processing a refund.
Items will be inspected for damage before a refund is issued. If any damage is found, a partial refund will be given.
Customer must pay for return shipping.
No refunds on extended warranties, lens insurance, repair services, or genuine diamond services.
Customers must ship the item back within 3 business days after a return is approved.
No returns for AFTERPAY orders. AFTERPAY purchases are eligible for exchanges only.

WARRANTY POLICIES

2 Year Manufacturer Defect Warranty Policy
 Covers manufacturing defects for 2 years from the delivery date (based on tracking number). Does not cover physical damage or normal wear and tear.
1 and 2-Year Extended Warranty Policy
 Covers physical damage. If the extended warranty is unused by the end of the term, you’ll receive half of the cost back as in-store credit.

FINAL NOTES:

To use your extended warranty, the entire product must be returned in its original packaging.
Products with missing parts or only part of the glasses cannot be returned, unless confirmed by our staff. For example:
- If your glasses are stepped on and screws are missing, that’s acceptable for warranty.
- If your glasses are run over by a lawn mower and only the lenses and screws are left, we cannot accept this as the product is considered beyond repair. In such cases, we will issue an in-store credit for your next order.

CONTACT US
To initiate a return, please contact customer support with your order details: