Frequently Asked Questions (FAQ)

General Questions

  1. What is IcedOutBuffs?
    IcedOutBuffs specializes in creating high-quality custom eyewear. Our frames are crafted from premium materials such as .925 silver, gold, stainless steel, platinum, and brass. We pair them with luxury-grade stones like A5 carbon-coated CZ, moissanite, diamonds, and natural gemstones.
  2. Where are you located?
    We operate online but are based in Grand Rapids, Michigan. All eyewear is designed and manufactured with precision and care. We ship worldwide:
    • Custom 3D-printed items: Delivery typically takes around 21 days after payment.
    • Non-3D-printed items: 1–3 days handling time plus 1–5 days shipping via USPS Ground Advantage. For faster shipping, USPS Priority Mail Express (1–2 days) is available for $50 extra.

Ordering & Customization

  1. How do I place an order?
    You can:
    • Start a custom order by completing this form.
    • Browse and customize your eyewear directly on our website at www.icedoutbuffs.com. Add your desired items to the cart, select customizations, and proceed to checkout.
    • For custom lenses (prescription or non-prescription), complete this form. Custom lenses take around 7 business days to complete after payment.
  2. Can I customize my glasses?
    Yes! Customization options include:
    • Lens width (55mm–60mm).
    • Frame materials and hardware colors (gold, white gold, rose gold plating for 3D-printed items).
    • Genuine horn temple color (white swirl, black swirl, premium brown).
    • Over 70 stock lens options.
    • Unique icing designs, engraving, or special touches.
      Note: Horn materials vary in processing levels, with premium brown horns being the least processed.
  3. How long does it take to receive my order?
    Production times range from 1–4 weeks, depending on the complexity of your order. Shipping times vary by location.

Repairs & Maintenance

  1. Do you offer repair services?
    Yes, we repair eyewear purchased from us or elsewhere. Complete this repair form with details and photos of your frames to receive an estimate.
  2. Can I send in my own frames for repairs or upgrades?
    Absolutely! We can add new lenses or hardware upgrades to your existing frames. Use this repair form to start the process.

Payments & Discounts

  1. What payment methods do you accept?
    We accept:
    • Major credit and debit cards.
    • PayPal (including guest checkout).
    • Cryptocurrency (including $BUFFS tokens on the Base blockchain).
    • Afterpay (split payments into four installments).
    • Custom invoices via PayPal with buyer protection.
  2. How can I save 30% using $BUFFS?
    • Pay with $BUFFS tokens at checkout to receive an automatic 30% discount.
    • Hold $1,000+ in $BUFFS tokens for lifetime 30% discounts or cash/crypto back after shipment. Ownership is verified on the blockchain.

NFTs & Blockchain Integration

  1. What are the NFTs offered by IcedOutBuffs?
    Each handcrafted pair of glasses includes a unique NFT on the Base blockchain. The NFT serves as proof of ownership and can be used for authentication or resale.
  2. How do I view or claim my NFT?
    Upon purchase, we mint an NFT and transfer it to your Ethereum wallet (Coinbase Wallet or MetaMask). Ensure the Base network is added to your wallet.

Shipping & Returns

  1. Do you offer worldwide shipping?
    Yes, we ship globally. Costs and delivery times depend on your location and are calculated at checkout.
  2. What is your return policy?
    Due to the custom nature of our products, all sales are final. If there’s an issue with your order, contact us within 7 days of delivery, and we’ll assist you.

Support & Contact

  1. How do I contact customer service?
    Reach us through:
  2. Do you have social media channels?
    Yes! Follow us on Instagram, Twitter, and Facebook for updates, offers, and design inspiration.